The merchant is reshipping the item but I'm frustrated that the USPS can get away with this!
The carriers are awesome. The actual staff in the post office are not as helpful! I have been calling on a Saturday, when they open at 8, since 8:15, and no one is answering the phone.
In person experiences have been rude as well
Avoid at all costs. I would recommend a PO box in a different city.
Their phone line always says they are closed when they’re open. My package is missing and I’m on a trip and now there’s nothing I can do about it. Tried calling 3 days in a row and when I don’t get the automated message that they are closed, not once have they picked up, it just keeps ringing.
I thought about going in to make a claim, but after reading the reviews, I see that I probably wouldn't get anywhere.
I never leave reviews for post office since it is rather ridiculous to do so but I saw that this office has a 1.6 stars as of my review and I think it is impossible. Their staff are the most polite helpful crew I have ever seen from any post office. I was actually shocked to get such a great service from a post office. I did not have a pen or tape and they offered both to me for free and they were patient and polite. go USPS San Ramon!
No links on their website for info on how to file a claim are working. Unbelievable that this is allowed.
They lost my package, but marked it delivered. I called and was told a supervisor would call me back. 2 days later, still no call back. And when I called them during 'business hours', they have a recording that says call during business hours.
You will not get your mail, you will not get your packages. The post office can't help you, because when mail is delivered to someone else, there's nothing that can be done.
United States Postal Service is a US Post Office based in San Ramon, California. United States Postal Service is located at 12935 Alcosta Blvd, San Ramon, CA 94583, USA.
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